Tracking Information We use DHL* and to most countries worldwide it generally takes between1 to 3 business daysafter leaving Korea. Customs clearance, weather delays, and other factors may sometimes cause delays. If you do not receive your order 2 weeks after receiving your tracking information please contact ourCustomer Service Team.
*For some countries wemayship viaKorea Postand this can take 1 week to 4 weeks AFTER shipment.
Our items aregenerally nottaxed in most countries. Due to the complexity of international tax laws, customs fees, taxes and other expenses arenot includedin the total price. Payment of these additional expenses isthe burden of the customerupon receiving the package and we are in no way responsible.
Delays in delivery may occur if your package is randomly selected by your country's customs office for inspection. We have no control over the process or additional charges associated with the delivery and importation of your order into your country. We do not benefit in anyway from these charges.
Please note that it is your responsibility to obtain any necessary governmental permission and/or documentation for import approval, as well as to verify and pay all import charges including duties, fees, and taxes.
*Please contact your local post office or customs office for more detailed and precise information on taxes (or simply, Google).
Customs clearance: Pick-up may be required due to customs clearance quarantine depending on the country and customs office.
NOTE:Returns due to complaints about extra taxes during the clearance process will not be acceptable.
WHAT DOES "DAEBAK" MEAN?
Korean expression to praise something that is big, positive, awesome, and cool! Subscribe to our newsletter and be the first to get "daebak" updates on sneak peeks, offers, giveaways, and more!